Customer Engagement Models For Software Development

Customer Engagement Models For Software Development

When you outsource your development project, it is necessary to choose the appropriate customer engagement models to manage the development process such as flexibility, payments, level of involvement, and more. There are various types of engagement models available, if you use the engagement model perfectly then you can easily earn customer satisfaction. Techasoft is the Software Development Company in Bangalore and if you find it difficult to find the appropriate customer engagement models then were here to guide. In this blog, we gave brief information about customer engagement and you can choose the best models as per your need and requirements. Each engagement model has its own unique features and you can choose the best one based on duration, concept, strategy, size of the project, and more.

What Is A Customer Engagement Model?

In simple words, an engagement model is a plan that is going to shape the relationship between the supplier and business. The engagement model is the same as the pricing model, which is a plan that describes the specifics of collaboration between the vendor and customer during the project management. It specifies the way specialists are connected in the specific project, management issues, payment terms, timelines, etc.

Fixed Bid Project Team

Fixed bid contracts are the classic method for software development and it is all about strict terms and conditions. This model is suitable to use when you have well-defined project requirements for the application and in this model, the client gives a clear idea, needs, scope, and the company will execute the projects on a fixed-price and billing basis. They are based on a perfect estimate of what should be done, predefined requirements, perfect project time frames. In the fixed bid pricing model, both project scope with pre-defined customer requirements and costs are fixed in the starting and remain fixed during the project development life cycle. In case of extra works such as add-ons, services, new product features then the client and software development team need to make additional contractual agreements. The success of this model is directly proportional to the success of its initial phase and the main advantage of choosing this model is the predefined and fixed budget. The main disadvantage of this model is it does not allow you to tailor changes in the middle of the development process.

Time Material Model

In this time material model, project efforts are scaled in terms of the execution time and resources deployed. Now the time and material model is now gaining attention and it means that clients are engaged with the project on a regular basis. This type of model is used on the project when the time and resources cannot be estimated in advance at the beginning. The model has several advantages that the client can make changes to the requirements which cannot be done in a fixed price model, and you only pay for the time. This model is the best method for incremental and iterative application development, and it is a better method to suit the fast-changing environment of software development. It gives flexibility in terms of modifying and developing the project specifications based on ever-changing technology.

Dedicated Team

Hire a dedicated team including developers, Quality Assurance Engineers, designers, project managers to deliver accelerated time-to-market advantage to the customers. This dedicated team model implies that a service provider offers their specialist to a customer team based on the required skills, tech stack, and competencies. Clients share correct information about what they expect from the software product, how many specialists are requested for working on the development project, and which technology they prefer for the project. The customer will select the special aspects of this engagement model’s project management and define whether they will manage the project crew themselves or need a project manager from the client.  This method is best when the project is complex or its requirements are not clearly defined and the required changes then this team can easily adapt to changes. It is the best model for long-term collaboration on a big project, for example, if you are going to build a complex product from scratch and with this model, you retain the most control over your specific project and need not worry about handling problems related to administration, infrastructure, and recruitment.

Technology Partner

This method is about the other dimensions of customer engagement and the vendor's contribution. Technology partners manage the project from the implementation and can satisfy any tech demand starting from choosing the perfect product development to organizing training classes after the solution goes live. Technology partner is an organization with proven past experience and a team of experts from different fields like solution architects, business analysts, development, quality assurance specialists, designers, security professionals, and other roles. Responsibilities of this method include building solution architecture, reviewing solution architecture, IT infrastructure analysis, and privacy audits.

Our Approach To The Engagement Process

Regardless of the customer engagement models chosen by our customers, techasoft delivers the best model for the clients in order to achieve a successful final product. Our skilled team members have all core competencies and we are experienced enough to lead a project from scratch and we serve our customers with excellent solutions to meet their needs.

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