There are hundreds of IT support companies to choose from these days, but there is no guarantee of how they will perform once you put pen to paper. Whether it be fixing general IT-related issues to backing up critical data, it is best to consult an IT support company that you can trust. IT issues can cause the most tech-savvy business owners on this planet numerous headaches. Of course, it will always be a tough decision to outsource your IT tasks but think about the long-term benefits of doing such a thing. So, to give you a head start in choosing the best IT support company you possibly can, we have come up with a list of questions you need to ask to ensure you aren't wasting your hard-earned money. Sure, you might have the temptation to skip to the cost section. However, the cost alone will not determine whether a particular IT support company is the right for your business's IT needs. That said, keep reading to know what these questions are.
1) Is The Company Close To Your Business?
Why is this question so important? No matter how hard they try, an IT support company will not always be able to solve all your IT issues over the telephone. In most cases, you'll require an all-hands-on-deck approach, which means asking your IT guys to come to your office. A local IT support company will provide your business with faster service. If things go wrong, and all your business computers are infected by some error, your IT support professional will only be a phone call away.
2) What About The IT Company's Experience?
There are tons of extra benefits of hiring an IT support company with experience in your specific target industry. This experience will include similar IT-related issues that your business might face one day, meaning the company will be quicker in solving your issues. Depending on the industry your business is targeting, you might have specialized systems and technology that only an IT company with tons of experience in your particular field can work with. For example, if you operate your business in the UK, consider hiring an IT firm such as Synergy-UK to provide you with quick and effective IT support.
3) Is The IT Company Easy To Work With?
Most companies face issues with their IT teams, and sometimes they are not as approachable or speak in jargon that other employees find difficult to understand. You have to ensure that you click with the IT support company you hire. A great IT support company will be able to express complex issues clearly and precisely. They will be patient with their approach and won't make you feel incapable by just telling you to ‘restart your device' through the telephone.
4) Do They Support Your Servers And Operating Systems?
You might not be running Windows-based servers inside your business. What if you are running Linux or MacOS. Hiring an IT support that understands these operating systems and knows how to fix them is crucial to your business's effective operations. You would not want to hire an IT support team that will chalk the matter up to the servers and operating systems being outdated and will leave it at that. Plus, it is tough to switch your operating system to lessen the burden on your IT team as it takes a lot of time, money, and resources.
5) Can They Operate Your Company's Software?
Businesses these days utilize different application and software solutions, from enterprise CRMs to secure file sharing systems. Such a fact means that the IT support team of your choice has to be on point and should be continuously learning about such systems to help your out. You can expect an IT firm to have all the required knowledge about your company's software. However, if you can hire one with experience with your most-used software and application, it will be a huge bonus!
6) How Quickly Can They Provide You With IT Support?
A company might say they are available for support 24/7, but how soon can they support you technically? You need to hire an IT support company that is easy to reach and can quickly help you with your IT woes. Before you make a choice, ensure that you acquire detail such as the company's average response time and how quickly they can reach your business's premises.
7) Can The IT Support Company Support An Organization Of Your Size?
Let's say you are running a multi-million dollar enterprise and have thousands of offices globally. You will have to search for an IT support company that can support a business of your size. Ask them how many tech employees they have onboard. The last thing you would want to hear when your servers go down is, "we're really sorry. We cannot deal with your issues right now due to lack of resources."
8) Can They Scale According To Your Business's Success?
There is no telling the amount of success your business might experience in the futureYou might see a sudden need to scale up your operations to meet your customers' demands quickly. Is the IT support company you are willing to hire ready to scale with you and maintain your business's IT requirements? Will they be able to provide the same excellent services as your company grows? If not, then it is better you start weighing your options and select one that can!
9) Are You Getting A Good Contract?
You must always review the contract between you and your IT support company to ensure that both sides are getting a fair deal. Just like you, they would want a good deal as well. Both parties would benefit from such a deal, so choose wisely. It is best to go for a contract that is both reactive and proactive. You would want to hire an IT support company that solves all your IT issues and provides you with helpful advice as well, such as avoiding phishing scams, improving cybersecurity, etc.
The more information and knowledge you have on an IT support firm, the smarter your decision-making will be. The main goal here is to draw out a contract that works well for both you and the IT support firm and fosters a healthy, long-term relationship. Hopefully, this article provides you with an idea of the kind of questions you should be asking when searching for the right IT support for your business.